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Updated on May 16, 2023

Workfeed's Privacy Policy

Workfeed's privacy policy is here to help you understand what personal information we collect, why we collect it, how we handle it, and how we protect, store, export, and delete it.

What personal information do we process and why?

We only collect what's absolutely necessary. Here's an overview of what it involves.

Basic personal information

This refers to essential data such as name, address, phone number, email, and demographic information.

When you sign up for Workfeed, we ask for some information like your name, email address, and company name. We need this information to customize your account and send you important updates about our product. Occasionally, we may also send you optional surveys to learn how you use our products and improve them. You also have the option to add a profile picture, which will be displayed in our product.

We never sell your personal information to other companies.

User and web traffic information

This includes data like user ID and IP address.

We store the IP address used to create a product account to prevent future spam. We also record the IP address each time someone logs into their account for security and fraud prevention purposes. These login details are retained as long as your account remains active.

Furthermore, we collect website-related information about your browser activity for analytical and statistical purposes, such as testing conversion rates.

Financial information

This includes the necessary details for issuing invoices and receiving payments.

If you choose to continue using Workfeed as a paid subscription, we will ask for your payment information and the address to send invoices to.

Your credit card information is sent directly to our secure payment processor and is not stored on Workfeed's servers.

We retain your billing address to charge you for the service, calculate any applicable taxes, and send you invoices.

Product-related content

We store the content you upload or receive on your Workfeed accounts on our servers. We do this so you can use our products as intended. We retain this content as long as your account is active. If you decide to delete your account, the content will be deleted within 30 days.

Support-related content

When you send an email or a message to Workfeed with questions, we store this correspondence, including your email address. We do this to have a history of past conversations that we can refer to if you contact us again in the future.

When you contact us as a customer via the Intercom support feature, we also record various information about your device, such as the operating system and whether you're using a mobile device. This helps us provide better support to you.

We retain the conversations as long as you are a customer, so we have them as a reference. If you contact us without being a customer, we delete your data after 180 days.

When you delete your account, we delete all your data.

Cookies and marketing

A cookie is a text file stored by your browser. It can help remember login information and website preferences. It can also collect information like browser type, operating system, visited web pages, visit duration, viewed content, and other click data. You can adjust your cookie settings and choose to accept or block individual cookies in your browser settings. However, please note that our applications and certain parts of our service may not function properly if you disable cookies.

Workfeed displays relevant ads on various third-party platforms like Google, Facebook, and Instagram. When users click on one of our ads, they are directed to Workfeed's website.

Cookies in our product:

When you use our product, we use both persistent first-party cookies and some third-party cookies to store specific preferences, make it easier for you to use our applications, and perform A/B testing.

Cookies on our website:

We store a cookie with a click ID from the third party. This cookie is only stored if you click on one of our ads on a third-party platform. It helps us track the effectiveness of our marketing campaigns and understand user behavior after clicking on an ad.

We also use cookies for analytical purposes to gather information about website traffic, user interaction, and website performance. This helps us improve our website and tailor our content to better meet your needs.

Data sharing and third-party services

To deliver the product you've requested, we rely on specific third-party processors and subprocessors to assist in operating our applications and providing Workfeed to you. Here's a list of the processors and subprocessors we work with, where data processing takes place, and how we utilize each provider:

Data subprocessors where our customers are data controllers:

  1. Google Firestore:
    • They handle the data you provide in Workfeed, manage all hosting, and oversee the Workfeed application. They ensure secure European servers for data storage.

Data subprocessors where Workfeed is the data controller:

  1. Intercom:
    • This customer service software helps us manage support and emails. They only utilize personal data provided via the Workfeed application or support inquiries. While currently hosted on American servers, we plan to move to EU servers in the future.

  2. Fenerum:

    • This is our payment software. They solely use personal data from the account holder for billing purposes and operate exclusively on European servers.

  3. Google Ads:

    • If a new account is registered through our website via a Google ad, we report the conversion back to Google Ads to track our advertising budget and effectiveness. The reported information is limited to a click ID.

  4. Meta:

    • If a new account is registered through our website via a Meta ad, we report the conversion back to Meta to track our advertising budget and effectiveness. The reported information is limited to a click ID.

  5. Close:

    • This customer relationship software is used to navigate our sales process. It utilizes data solely from the account holder, such as name, email, and phone number. Their servers are located in Europe.

We work diligently to ensure that all data processors and subprocessors meet our high standards of privacy and security. Your trust is our priority, and we carefully select and collaborate with these providers to deliver a reliable and secure experience with Workfeed.

How we protect your data

We take the security of your data seriously. All data is encrypted using SSL/TLS when transferred from our servers to your browser. This ensures that your information remains safe and secure throughout the transmission process. We prioritize the protection of your data, so you can have peace of mind knowing that your privacy is our utmost concern.

What happens when you delete your account?

When you decide to delete your account, your content will no longer be accessible after a reasonable period of time. We take your privacy seriously, and we ensure that your data is deleted from our own database within a few days. Additionally, any data held by our subprocessors will be deleted in accordance with their data retention policies. Rest assured, all of these actions comply with the regulations set forth by GDPR.

However, please note that billing information and invoices may be stored for a longer period in accordance with accounting legislation. We prioritize the security and confidentiality of your information throughout the entire process.

Your rights

You have the right to access, correct, update, or delete your personal information. You can manage your account settings and update your personal information through the Workfeed platform. If you have any questions or need assistance with your personal information, you can contact us using the provided contact information in the privacy policy.

Updates to the privacy policy

We may update our privacy policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review the privacy policy periodically to stay informed about how we collect, use, and protect your personal information.

That covers the main points of Workfeed's privacy policy. If you have any specific questions or need further clarification, feel free to reach out to us on [email protected]

Copyright © 2024 Workfeed ApS

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